Shipping policy
Shipping Policy
RTHM currently ships to addresses within the United States only.
Order Processing
Orders are generally processed within 1-3 business days, excluding weekends and holidays. You will receive a confirmation email after placing your order and another email containing tracking information once your order ships.
During product launches, holidays, or periods of high order volume, processing may take longer than usual. We appreciate your patience during these times.
Shipping Rates and Delivery
Shipping charges are calculated at checkout based on the delivery address, package weight, selected carrier, and shipping method. Available USPS and UPS delivery options, including expedited services when available, will be displayed during checkout.
Delivery estimates shown at checkout begin after the order has been processed. These estimates are provided by the carrier and are not guaranteed by RTHM.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number. Please allow up to 24 hours for tracking information to update.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address. If you notice an error, contact us immediately at info@rthmactiv.com.
We cannot guarantee that an address can be changed after an order has been submitted. RTHM is not responsible for packages delivered to an incorrect address supplied by the customer. Additional shipping charges may apply if an order must be resent.
Lost, Stolen, or Delayed Packages
After a package is accepted by the shipping carrier, delivery is managed by that carrier. RTHM is not responsible for carrier delays caused by weather, transportation disruptions, holidays, or other circumstances outside our control.
If your tracking information shows that a package was delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact the shipping carrier. You may also contact us at info@rthmactiv.com, and we will assist where reasonably possible.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, contact info@rthmactiv.com as soon as possible with your order number and photographs of the issue so we can review it and make it right.
Returns
Shipping charges paid on the original order are non-refundable unless required by law or the return is the result of an error by RTHM. Customers are responsible for return shipping costs. Please review our Returns & Refunds Policy for complete eligibility requirements and instructions.
Questions
For questions regarding shipping or delivery, contact us at info@rthmactiv.com.