Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, and free from stains or damage, with all original tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@rthmactiv.com.
If your return is accepted, we’ll provide you with return instructions and the address where your item should be sent. Customers are responsible for packaging their return and purchasing and paying for their own return shipping label. You may purchase a shipping label through a carrier of your choice, such as USPS, UPS, or FedEx, and send the package to the return address provided by RTHM.
We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been processed. RTHM is not responsible for return packages that are lost or damaged in transit.
Return shipping costs and original shipping charges are non-refundable. Any shipping charges paid when the original order was placed will not be included in your refund.
Items sent back to us without first requesting and receiving approval for a return will not be accepted.
You can always contact us with any return questions at info@rthmactiv.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return has been accepted, you can make a separate purchase for the new item. Customers are responsible for any applicable shipping costs associated with the new order.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, you’ll be automatically refunded through your original payment method within 10 business days. Original shipping charges and return shipping costs are non-refundable and will not be included in your refund.
Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@rthmactiv.com.